Why is my eCheck (ACH) payment being declined?
There may be several reasons why your checking account is being declined at the point of purchase:
In many of these cases, you should contact your bank or financial institution directly and enquire about the status of your payment source. If you have contacted your bank and still have questions relating to your purchase transactions, please contact us directly by support ticket, live chat or by phone.
* Please note: Some US banks have an alternative routing number in order for checking accounts to be accepted online, known as the online routing number. You can contact your bank directly to enquire whether your account has an online routing number.